Shipping shall be organized from our international shipping center located in Hong Kong.  

e-Express Service by Hong Kong Post will be used for most packages except for places not serviced by Hong Kong Post.



e-Express Service by Hong Kong Post                                                Free of Charge                                          Simple Tracking and arrive in 10-20 working days

EMS SpeedPost Service by Hong Kong Post                                           USD50                                                  Full Tracking and arrive in 5-7 working days 



All of the above are subject to flight availability and progress of customs clearance and aviation security check, etc.



Return Policy and Procedure


 Due to logistical and inventory concerns, all PRE-ORDERS are strictly non-refundable. For any instance, we can issue a full refund via an UNDONE cash voucher.
A full refund excluding 10% restocking and admin fee can be issued within 14 days after purchase for all goods, given that the returned goods are unused in its original condition.
We also reserve the right to charge for parts that cannot be reused again.
Return shipping to Undone shall be the Buyer’s responsibility.
The time limit for returns and refunds is 21 days after initial purchase.




Return Addresses




Undone (US)

131 Mark Place, North Bergen, 

NJ 07047, USA





Room A , Level 4, 2 Carnarvon Road,

Tsim Sha Tsui,

Hong Kong


Please contact us prior to shipping of the returned product:  [email protected]